Reservation Assistant
Reservation Assistant
Reservation Assistant
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Frequently Asked Questions
Short answers about how our booking service works, what it costs and how to reach us. Everything on this page describes our own service — we are an independent third-party booking assistant, not the cafe.
Is this the official Pokemon Cafe website?
No. This is an independent third-party booking service for Pokemon Cafe Tokyo (Nihombashi) and Pokemon Cafe Osaka (Shinsaibashi). We are not the cafe, not its operator and not its official reservation system.
What does your service actually do?
You choose the location, date, time and party size on this site and pay a reservation service fee. Our team then places the reservation for you, and you receive a confirmation email.
Do I pay for the meal through you?
No. We only charge a reservation service fee, which varies with the number of guests. The cost of the meal is never included — you pay for food and drinks at the cafe.
How long does it take to get my confirmation?
If your dining date is within the next 30 days, we send the confirmation email within 24 hours of your order. If the dining date is more than 30 days away, the confirmation email is sent 31 days before the dining date.
What happens if you cannot secure my table?
If we cannot get the reservation you asked for, the full amount you paid is refunded.
Can I cancel or change a confirmed reservation?
Once a reservation is confirmed we cannot accept cancellations, changes or refunds, and the guest is responsible for arriving on the agreed date and time. If you need to change something before the reservation is confirmed, contact our support team and we will do what we can.
How many guests can one reservation cover?
One reservation covers up to 6 guests. Larger groups are booked as several separate reservations.
Which payment methods do you accept?
Checkout is secure and supports Google Pay, Visa, Mastercard and other major payment methods.
How do I look up my reservation or get the confirmation email again?
Open the Check your reservation page and enter your booking details. You can look up an existing booking and have the confirmation email sent to you again.
How do I contact support?
Use the live chat bubble in the lower right corner of this site, or send us an email. Our support team replies as quickly as possible, and both options are listed on our Contact page.
How to book with us
Booking takes four steps, and you can stop at any point before payment.
- 1
Choose the cafe
Pick Pokemon Cafe Tokyo (Nihombashi) or Pokemon Cafe Osaka (Shinsaibashi).
- 2
Choose the date and time
Select your dining date and one of the available time slots.
- 3
Choose the number of guests
Tell us how many guests are coming — the reservation fee depends on the party size.
- 4
Enter your details and pay
Fill in your name, email address and phone number, then complete the secure payment.
- 5
Receive your confirmation email
Our team places the reservation for you, and the confirmation email arrives within 24 hours for dates inside 30 days, or 31 days before the dining date for later dates.
Still have a question?
Our support team is happy to help with anything that is not covered here.